Support for your Rio2E Tango2E Tango+L AvalonE

These printers are now obsolete and no longer supported

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Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

Rio2E Tango2E Firmware

This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models. Firmware V3.33 (20.07.2010). For USB connected printers...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...

Magicard Avalon (E) Driver 1.7.2 iss 1

This is the latest driver for the Magicard Avalon E printers. Note: This driver works on Avalon printers with an 'E' in the serial number only....

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

Tango +L Printer Firmware | V2.10

This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on...

.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...

When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...

Not pulling cards all the way out of the hopper.

Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...

Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...

Tango +L LAMINATOR Firmware | V2.33

This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...

Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Rio 2e XXL Xtended Firmware

This is the latest firmware for the Rio 2e XXL Xtended printer model. NOTE: This update program will ONLY work when the printer is connected...

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...

Unknown dye film error on Rio2eTango2e

This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.

Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...

Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...

Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

Not pulling cards all the way out of the hopper.

Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...

Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...

When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...

Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...

Unknown dye film error on Rio2eTango2e

This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...

General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...

Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...

Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

Rio2E Tango2E Firmware

This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models. Firmware V3.33 (20.07.2010). For USB connected printers...

Magicard Avalon (E) Driver 1.7.2 iss 1

This is the latest driver for the Magicard Avalon E printers. Note: This driver works on Avalon printers with an 'E' in the serial number only....

Tango +L Printer Firmware | V2.10

This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Tango +L LAMINATOR Firmware | V2.33

This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...

Rio 2e XXL Xtended Firmware

This is the latest firmware for the Rio 2e XXL Xtended printer model. NOTE: This update program will ONLY work when the printer is connected...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...

Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...

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What customers say about our support...

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Please read this first

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